Due to this migration, our legacy Witness® Systems customers may experience some restriction in the ability to use the online ticketing system for incidents associated with any newly added sites and solutions, as these are being processed into our new system. During this period, affected customers should call in their incidents/tickets using the appropriate support telephone numbers.
As ever, we’re focused on and committed to providing you with the highest levels of support—which we believe the new, enhanced system will deliver. Know that we are working diligently to complete the migration and rollout our next-generation online support system.